Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino we cover? This page explains the best way to reach us and what happens once your message lands in our inbox.

The Best Way to Get in Touch

Email is our main channel and the quickest way to get a proper reply. Write to us at [email protected] and a member of our editorial team will read your message personally — we do not rely on automated replies to close out enquiries.

If you can, tell us straight away what your message relates to: a specific casino review, a bonus term you found confusing, a page you think needs correcting, or something else entirely. It helps us route your enquiry to the right person and answer it properly rather than generically.

What We Can Help With

• Questions about our reviews — If our coverage of a particular operator, such as one listed on our trusted non GamStop casinos page, leaves something unclear, ask us directly and we will do our best to explain the reasoning behind our rating.
• Corrections — Bonus terms, wagering requirements and licensing details on non GamStop casino sites change regularly. If you believe something we have published is out of date, tell us and we will look into it.
• Content suggestions — If there is a topic around casinos not on GamStop, payment methods, or sports betting that you think we should cover in more depth, we are happy to hear it.
• Partnership or editorial enquiries — If you represent a casino brand, a payment provider, or another organisation with a relevant enquiry, introduce yourself and explain what you are proposing.
• Concerns about gambling harm — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards independent support such as GamCare or GAMSTOP, and we take these messages seriously rather than treating them as routine enquiries.

What Our Content Does and Does Not Cover

Before writing in, it may help to know what this site sets out to do. We publish research-based reviews and guides covering casinos not on GamStop, their bonuses, wagering conditions, payment options and games, aimed at UK adults who want to understand these offers before deciding anything. Where a fact is time-sensitive — a welcome offer, a withdrawal limit, a licensing detail — we date our findings and distinguish between what is confirmed, what is casino advertising, and what remains unverified.

We do not offer personal financial or gambling advice, and nothing on this site should be read as a guarantee of winnings or as a way to solve money problems. If your message concerns a dispute with a specific casino over a withdrawal or a bonus term, we can point you towards the operator's own complaints process and relevant regulatory bodies, but we cannot intervene in individual disputes on your behalf.

How Long a Reply Takes

We aim to respond to every message within two working days. During busier periods — for example after we publish a new set of reviews — it may take slightly longer, and we appreciate your patience. You will always hear back from a real person who has actually read your message, not a template response.

Before You Write In

A quick check can sometimes save you a wait. If your question is about which operators we currently rate most highly, or how their welcome offers and terms compare, our trusted non GamStop casinos guide is kept up to date and may already have the answer. If it does not, or if you disagree with something in it, that is exactly the kind of feedback we want to hear directly.

Responsible Gambling and Support

If you are contacting us because gambling has become difficult to control, please do not wait for a reply from us before seeking help. GamCare offers free, confidential support to anyone in the UK affected by gambling, and GAMSTOP allows self-exclusion from UK-licensed sites for a period of your choosing. Casinos not on GamStop operate under overseas licences and sit outside that scheme, which is precisely why understanding their terms — and having somewhere to raise concerns — matters. We will always take messages on this subject seriously and point you towards independent help rather than treating them as a standard enquiry.